Sen. O’Brien and Rep. Hoadley Remind Heritage Community Residents Of Their Rights

LANSING, Mich. — State Senator Margaret O’Brien, R-Portage, and State Representative Jon Hoadley, D-Kalamazoo, urged residents to know their rights on Tuesday in response to the recent news regarding Heritage Community residents needing to find new residence.

“No one needs to leave their home,” Sen. O’Brien said. “In the case of an involuntary discharge, residents have rights and certain processes must be followed.”

Rep. Hoadley explained, “Residents and their family members should contact the Long Term Health Care Ombudsman with any concerns or questions about their rights.”

Since 1972, the Michigan Long Term Care Ombudsman Program strives to improve the quality of care and quality of life experienced by residents who reside in licensed long term care facilities. Licensed long term care facilities include nursing homes, homes for the aged, and adult foster care homes.

Ombudsmen advocate for the resident in the facilities, guided by the wishes of the resident. All services are provided under strict confidentiality. Ombudsmen cannot share information about the resident or the resident’s concerns without the resident’s permission.

The ombudsmen services assist when one has unresolved questions or concerns about care in a facility, rights in a long-term care facility or need technical expertise on long-term care issues.

There is no cost to residents or families for ombudsmen services. To reach a local ombudsman, call: 1-866-485-9393.

Residents may also file a complaint with the Department of Licensing and Regulatory Affairs. There are three methods for filing a complaint:

  1. Submit a complaint using the online form found at gov/LARA
  2. Submit a complaint using the complaint form (BCHS-361) by mail, fax, or email.
  3. Call the toll-free Complaint Hotline at 866-856-0126.